We think that we offer top quality products at competitive prices and can offer you a
range of quality, ready made goods that today¡¯s consumers want, and we can offer
them delivered directly to your door.
OEM development partners:
We do not just produce Orbit brand appliances. A large part of our business is
helping our customers develop and produce their own brand appliances.
We receive many requests from companies that wish to take an existing Orbit
brand appliance, make a few alterations and then release it under their own brand
name. Our design and development teams can shape our existing products to suit
your own specific requirements, and to carry your own brand name.
We are not just limited to modifying our own existing product range. We can help you develop any new product on ODM basis.With this you gain access to our expert R&D and product development teams which can tailor your desired product designs to meet the demands of your market.
Our customer service.
We at Orbit truly appreciate that customer service begins at the first point of
contact with our team, and continues right through to a comprehensive after-sales
We know that the best way of ensuring repeat business is to keep our customers happy, whether you are a consumer that has bought just one toaster, or a big brand name company that has ordered ten thousand DVD players.
We say that at Orbit everything revolves around customer care ¨C let us show you!
Customer care for our end consumers:
All our new products come with warranties that can be registered on-line. We also provide free replacement instruction manuals and computer driver programs that can also be accessed on-line at our website (see our website¡¯s customer support section).We have a team of customer service staff on hand to deal with consumer requests and problems ¨C just email our help desk at firstname.lastname@example.org. We will
never ignore your requests and guarantee a prompt response.
For our business partners:
We take our business partnerships seriously. When you work with us, either as a distributor of Orbit products or as we help develop your own brand products, you will have a regular account manager appointed to look after your account.Our account managers will keep you up to date with what is happening to your order.
They will help you by offering design advice, providing prototype or sample products, keeping you informed of the latest production schedules, development issues and order fulfilment times.
We also know the importance of costs – we aim to fulfil every order on time and on budget. By supporting and understanding customer¡¯s concerns and localising ourselves with their market, has infact reaped us rewards in terms of customer confidence.
Transportation and timely delivery.
We realise that delivery schedules are important and that the best projects can be let
down by logistical delays.
We can organise the shipping and delivery of your orders for you. We have experienced freight partners that give us access to an established world-wide freight network. We are also experienced in handling customs import and export procedures world-wide.
You will not need to worry about lengthy customs delays, paperwork, or booking the right amount freight space ¨C let us do it for you.
Our quality guarantee.
Quality control is a central part of our entire production process. All our products undergo rigorous testing and are designed to be top quality, long lasting appliances.
We offer comprehensive warranty and repair policies, so that in the unlikely event that our products malfunction you can repair or return them easily.
Our Audio/Video & Household products carry CE,GS,UL,TUV,VDE approvals.This in turn endorses our quality assurance and sense of caring for our customers.
Get in touch today!
If you think you could become a distributor for Orbit products, or want our help to develop your own brand products just email us at email@example.com. Our team would be very pleased to extend their fullest co-operation in developing business with you in your market areas.
Our consumers can also find the nearest Orbit distributor at our contacts page or if you prefer you can always contact our Hong Kong head office, where we have helpful, knowledgeable, English-speaking staff on:
Telephone: +852-2735 9118
Fax: +852-2735 9119